Order Dispatch
We are so excited you have placed your order with Omnia Beauty Therapy Studio, we want you to receive your items as soon as possible. This outlines how we work to get your order to you as fast and safe..
All orders are packed by a small team and dispatched from CASTLEMAINE VIC Australia within 1-2 business days excluding public holidays.
Orders are prepared and dispatched by 11am Monday - Friday excluding public holidays.
Typically orders are dispatched the following Business day however, we have the allowance up to 2 business days for when we have a high volume of orders.
Estimated Delivery
Express Estimated Delivery
Please Note: Next Business Day guarantee is suspended by Australia Post
https://auspost.com.au/business/shipping/domestic-shipping/express-post/express-post-guarantee
We do everything we can to ensure your order makes it to the destination as quickly as possible, but once the parcel is in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.
*** Please be patient Australia Post advise some minor delays ***
https://auspost.com.au/service-updates/current-covid-19-impacts
AusPost Current Shipping Times
Please allow 1-2 business day for order to be packed and dispatched.
https://auspost.com.au/service-updates/domestic-delivery-times
|
Location |
Express Post |
Standard Parcel Post |
|
NSW, ACT |
3-5 Business Days |
6 -10 Business Days |
|
VIC |
3-5 Business Days |
7-10 Business Days |
|
QLD |
3-4 Business Days |
6-9 Business Days |
|
SA |
2-3 Business Days |
5-6 Business Days |
|
TAS |
2-3 Business Days |
8-10 Business Days |
|
NT |
3-5 Business Days |
10-13 Business Days |
|
WA |
1-3 Business Days |
2-5 Business Days |
|
|
**Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
Incorrectly Addressed / Parcel Not Collected From Post Office - Returned To Sender
It is your responsibility to collect your parcel from the Post Office or Collection Point if you were not available to receive the parcel directly from the delivery driver. If you have not received your item within the delivery times above, please contact us to investigate.
It is also your responsibility to input your correct shipping address at the time of order. Omnia Beauty Therapy Studio can't be held responsible for parcels being returned to due to an incorrect address.
If your parcel is returned to Omnia Beauty Therapy Studio you have three options:
1) Resend the parcel at your cost plus the Return To Sender fee incurred by Omnia Beauty Therapy Studio
2) Refund the order value minus the Original Postage Fee incurred by Omnia Beauty Therapy Studio and the Return To Sender fee incurred by Omnia Beauty Therapy Studio. If Afterpay has been used as payment then 7% of the order value will also be deducted as this is another cost that has been incurred by Omnia Beauty Therapy Studio.
3) Offer a Store Credit to the value of the order minus the Original Postage Fee incurred by Omnia Beauty Therapy Studio and the Return To Sender fee incurred by Omnia Beauty Therapy Studio
Original Postage fees are dependent on the weight of the parcel.
Standard Postage starts at $9.95
Express Postage starts at $14.95
Return To Sender fees are a flat rate of $15.00